Frequently Asked Questions
How do bundles work?
When shopping through our site, you will find, under the Add To Cart button, an option to Bundle & Save (as seen below). Here you can choose if you would like to add an additional product to your order at a discounted price.
In order to create your bundle, choose your correct size and add your additional item to your cart. When creating a bundle, please ensure to add the initial product to your cart as well.
*Please not that the discount applied for bundles only applies to the additional product.
**All discounts, in relation to bundles, will only show when in the checkout process and will be marked as full price when viewing your cart.
Return and Exchange Policy FAQs
Frequently asked questions about returns, refunds, and exchanges.
How do I return?
- Visit our returns portal to begin the returns process
What items are returnable?
- Within 7 days from the date you receive your item/s
- In unused and resalable condition
- In the original packaging with all the tags intact
What items are non-refundable?
- Gift cards
- Discounted items (if applicable)
The item I received is damaged!
If the purchased product is faulty or damages, send us an email via support@biannit.com.
Can items be exchanged?
We allow the exchange of purchased items for items that are the wrong size, faulty or you received the wrong item. For more information, please visit our returns & refunds policy page.
What are the refund options?
- All refunds are issued with a store credit
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing your returns request.
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval. Please note all refunds are issued in a store credit.
My question is not addressed...
If you have any queries regarding returns or refunds, or anything else please email us at support@biannit.com at any time.